Accused of "not knowng how auctions work I was verbally attacked by woman in office. Speaking with Julie Sukla about my purchase not having a title, I got first hand mistreatment. Unprofessional rude, snatching paperwork from me. Julie tells me she'll refund my money and for me to leave the property. She actually believed I wanted to remain and buy something. Lol really? ? It is my experience purchasing vehicle at auction, you pay right away get title keys and take YOUR PURCHASE. Not the case at Suklas! I paid cash. Julie to my money went back room counted it brought me a receipt, informed me she has no title. It's in the mail when she gets it she will mail it to me. I'm confused as I walk out feeling totally misled. No title. Pick up friend to go get my purchase. Something does not feel comfortable about the Suklas breaking THEIR OWN RULES. I decide to address my feelings with the lady who turns out to be Julie Sukla. Yet in the doorway I am offered help from none other than Larry Don Sukla himself. He assures me title is in route be here in 4-5 days. This man has a time believing that I do not understand how he sold me a vehicle WITHOUT A TITLE NEVER DISCLOSING this fact until after taking my money. LDS advised me "if title is not here on Wednesday he will take back himself my purchase. So he parades me inside all employees stop to hear every word spoken. I explain I'm not comfortable removing vehicle without title. I explain to Julie had she informed me before accepting my money I feel it would made a difference. Having misrepresented the title being in hand until taking my cash, well I chose to leave vehicle overnight to ponder this. Having more information I went the next morning early to address this again. The unprofessionalism of Julie Sukla and her entire team of personal whom I feel should not have been offering their 2 cents into what was now A PROBLEM WITH ONLY PEOPLE in a position to solve this SNAFU. That being Suklas. After verbal attack and this person Julie repeating over and over I would get the title not listening to me at all. I told her this much negativity has tainted my purchase with too much negative energy I'd like a refund. Go talk to Larry Don then. Okay where is he I will thank you. It was then Julie appears demanding my paperwork. Why I ask. Just give to me. I hand her a document she'd given me when she informed me there is n title. Give me your receipt she says. Why I ask ? I'm really not trusting this women at that point. She says I'm going to refund your money and you leave the property. She grabbed the paperwork clearly mad and completely rude & uncalled for. I took my money and as I walked out I could see these people did not get to there social step on the ladder helping folks. It is apparent they take take and take some more. They feel so entitled that when they break their own rules they mistreat customer to make it be my fault they sold be a BUS without a title expecting me to be on my knees attaining for their sins. Doing business in this market will be with " ANYBODY BUT...." Sucklas!